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SMART Processes
processes
business performance solutions

Case Studies

Deployment of Salesforce.com for the Newpaper Marketing Association

Our client chose to use Salesforce.com to replace their exisiting CRM solution. This case study describes their needs, our approach. and the results they achieved Read More

Creating a Future State Process Architecture

A national automotive field repair service organisation wanted to create improved customer experience and to specify the process and workflow requirements for a new ERP system. This study describes how we facilitated the redesign of the end to end process architecture. Read More

The development of new processes and working practices to offer digital imaging based Radiology services.

This study describes how we helped a national network of Radiology diagnostic centres to plan how their core working practices should change and to specify the systems requirements for a new ‘RIS PACS’ digital imaging service. Read More

A process led implementation of a Patient Administration System

A national network of hospitals successfully rolled out a new integrated Patient Administration System and harmonised working practices using a process centred implementation methodology and SMART service from Xenogenix. Read More

Designing NHS contract diagnostic services

This case note describes how two independent contractors planned the end to end processs to support a patient journey for the provision of independent diagnostic treatment centres Read More

Process and Project Performance Management in Higher Education

This study describes how we helped The University of Surrey to establish a process centred Performance Improvement programme. We created a process architecture for the entire university and established the tools and methods to capture, control and communicate the process information. Read More

Eire Telecom adopts a Lean Projects Methodology

This case study describes how the networks management group of a National telecommunications operator reduced project durations by 40%. Read More

Lean Projects in Civil Engineering

This case study explains how a global projects based organisation created competitive advantage by adopting Lean project methods. Read More

Global Technology R&D organisation adopts Lean Projects

This client reduced project durations by 20% and increased project throughput by 25% using Lean Project Techniques. Read More

What people say

“Xenogenix were a great company to work with. The workshops conducted were motivating and were rated by workshop team members as exceptionally useful and thought provoking.  They have helped bring a breath of fresh air to a rather old and ineffectual business process.  Bert Dikmans. Crane Telecom

News

50 Performance Problems
We've put together a list of the sorts of performance problems that people are struggling to fix...
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