‘Get the Salesforce support you need, when you need it with SmartSupport’
SmartSupport is our premier Salesforce support and administration service. Get exactly the help you need, when you need it from experienced Salesforce Certified Consultants and Administrators.
SmartSupport from Xenogenix is a flexible and cost effective service plan configured to match your Salesforce support and administration needs. No matter how well planned and executed a Salesforce implementation is, the results may never be 100%. Your end-users will identify improvements and additional requirements once they start using the application. They will also need support and on-going advice on how best to use the system.
Our Salesforce SmartSupport service provides the following:
- Monthly Salesforce health check
- Analysis of Salesforce system usage
- Discussion of problems and identification of Salesforce configuration improvements
- On-going Salesforce Application Maintenance
- Salesforce Optimisation (we configure improvements agreed during the monthly reviews)
- Post-Deployment Salesforce Application Re-configuration
- Advanced Salesforce Application Optimisation
- Unlimited telephone and email support to Salesforce users
- On-line customer portal for case submission
- Direct contact with a named Salesforce consultant
Salesforce applications are incredibly easy to use and customise, but having an expert assist you to manage your solution can ensure your CRM success, realise benefits quicker and increase user adoption and satisfaction.
With our SmartSupport service, you can focus on driving business growth and delivering excellent customer service and entrust your Salesforce support and administration to our experts.
Xenogenix SmartSupport Benefits
- Improves Salesforce user adoption
- Maximises your return on investment
- Ensures you stay ahead of the curve by leveraging new functionality with each new Salesforce release
- Provide a roadmap for system improvement and Salesforce development
SmartSupport On-Demand
SmartSupport On-demand is our pay-as-you-go Salesforce support service that you can call on as and when you need:
- Want to talk through some configuration challenges with a Salesforce expert?
- Need a Salesforce support resource to make updates to your Salesforce settings?
- Experiencing difficulties migrating data to Salesforce?
- Looking for help to customise Salesforce reports or dashboards?
- Looking for an on-demand Salesforce Administrator to provide temporary support?
- Pay per Incident (Break / Fix support)
For short term and ad-hoc engagements our SmartSupport On-demand* could be just what you need.
*minimum engagement two hours.
Get the support you need, when you need it with SmartSupport from Xenogenix, to find out more complete our quick enquiry form opposite, call us on 08456 525 625 or email us at smart@xenogenix.co.uk
Xenogenix are an accredited UK Salesforce.com Consulting Partner providing professional Implementation, Optimisation, Development, Integration, Training and Support services.