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Operational inefficiency and revenue omission are two operational indicators of cost do not get enough attention and well camouflaged. Both are caused by ineffective, often misunderstood interactions between people process and systems. This paper describes how to realise the latent opportunity to improve revenues without having to find new customers and new markets. Read More
Lean Project practices break though the performance barriers of project or programme execution. Project durations are routinely reduced by at least half, cash flows are transformed and resource contentions become much easier to resolve. This paper introduces the concepts behind Lean Projects and suggests a 4 step plan to adopt them in your organisation. Read More
This note summarises the roles and responsibilities of a project sponsor and highlights some common sponsorship failings Read More
This note discusses the difference between Vision and Mission suggests an approach to develop relevant and effective ‘statements’ Read More
This note is authored by Michael Hammer and Steven Stanton and is published by the Harvard Business Review. Find out what it covers and where to buy it Read More
The effective organisation – adaptive, responsive, fast, and competitive – is the product of good design, not good fortune. This article explains components of effective organisation architecture, how they are put together and how good design guarantees excellent organisational performance. Read More
Management teams rarely have explicitly agreed principles or guidelines to apply when planning and implementing organisational change. This paper summarises some of the principles we use when facilitating our clients to think through the planning and delivery of an effective organisation. Read More
We researched the most common reasons that CRM initiatives have not delivered the expected results. Some of these are reasons any initiative would fail, but we felt it was a useful list! Read More
Sponsorship effectiveness and organisational and resistance are the two critical factors in implementing change. This note summarises some useful checklist information for assessing the organisational appetite or readiness for change. Read More
This paper explains why metrics are needed, the different types of metrics and how to develop a metric hierarchy to improve the performance of a business function. Read More
'Research is the conversion of money to knowledge. Innovation is the conversion of knowedge into money'
Why CRM projects fail We researched the most common reasons that CRM initiatives have not delivered the expected results. Some of these are reasons any initiative would fail, but we felt it was a useful list!... Read more